If you have a business, you know that having a good online reputation is just as important as having a good offline reputation. The online influence that people have with their opinions makes it vital for businesses to ensure that people have favorable reviews about them. The challenge, though, is that there tons of online reviews everywhere, and they’re not always trustworthy.
Businesses need online review management services to help them take control of their online reputations. Here are some services a business can use to protect its online presence.
Review Monitoring
There are online review management packages that allow businesses to see what people are saying about them on every review website, discussion forum, news website, blog post, and social media channel on the Web. Businesses can also take advantage of 24/7 review monitoring that includes real-time updates, monthly reports, and emergency alerts.
Promotional Protection
Businesses can promote their brands while protecting them by automatically capturing and publishing verified customer reviews on high-ranking review sites that appear on the first pages of search engine results.
Review Investigation
Businesses can hire online investigational experts to identify sources of negative reviews on their companies and determine if these reviews are fake, competitor-driven, or come from angry employees.
Legal Action
Legal professionals are also at the service of businesses to help them gather and present evidence to legally call for the removal of false negative reviews from websites. Such review removals can also include the blocking of IP addresses where bad reviews originated to prohibit future reviews from being posted on those sites.
